Job Description
Position Summary:
As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.
Key Responsibilities:
+ Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
+ Handle incoming inquiries, quotes, and orders via phone, email, and in person
+ Provide knowledgeable guidance on printing options, file requirements, and timelines
+ Manage job progress, provide status updates, and resolve issues promptly
+ Collaborate with internal departments to meet deadlines and exceed client expectations
+ Maintain detailed and accurate client records in the order management system
+ Troubleshoot and resolve customer concerns with professionalism and urgency
Requirements:
+ Previous experience in the print industry is preferred
+ Proven background in customer service or account management
+ Strong understanding of print terminology, file formats, and production workflows
+ Excellent communication and organizational skills
+ Ability to multitask in a fast-paced, deadline-driven environment
+ Proficiency in Microsoft Office and familiarity with print management systems.
As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.
Key Responsibilities:
+ Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
+ Handle incoming inquiries, quotes, and orders via phone, email, and in person
+ Provide knowledgeable guidance on printing options, file requirements, and timelines
+ Manage job progress, provide status updates, and resolve issues promptly
+ Collaborate with internal departments to meet deadlines and exceed client expectations
+ Maintain detailed and accurate client records in the order management system
+ Troubleshoot and resolve customer concerns with professionalism and urgency
Requirements:
+ Previous experience in the print industry is preferred
+ Proven background in customer service or account management
+ Strong understanding of print terminology, file formats, and production workflows
+ Excellent communication and organizational skills
+ Ability to multitask in a fast-paced, deadline-driven environment
+ Proficiency in Microsoft Office and familiarity with print management systems.
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