Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE  Summary/Objective  This role reports to the store’s Assistant General Manager (AGM).  The Customer Service Representative (CSR) will be on the floor to ensure the best customer service is delivered.  Essential Functions:

•   Provide the highest level of customer service to vendors, customers, and caregivers.  Strive to deliver a distinctive and delightful customer experience, including interpersonal habits and Company’s service traits.   Be a positive influence and cheerleader to all sales floor employees and customers.  Respond professionally to phone, emails, and posts from customers.  Understand Flowhub and METRC to efficiently answer customer questions.  Respond to customer compliments and complaints immediately and always as a professional representative of the Company.  Work with management to resolve customer complaints.  Protect patient rights by overseeing th...