Customer Service Representative

Job Description

REPRESENTATIVE ACTIVITIES:  Activities and duties will vary dependent upon functional area assigned.  Activities may include, but are not limited to:

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

• Provides telephone customer service regarding the company's services and/or products.

• Identifies customer's needs and determines appropriate action

• Promotes and sells the company's products or services.

• Investigates and resolves complaints.

• Uses a computer system to track questions and answers as well as enter and track the status of orders.

• Evaluates and resolves customer complaints professionally and tactfully.

• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testi...