Customer Service Representative

Job Summary:

Reporting to the Team Lead /Senior Customer Service.

We are seeking a proactive and customer-focused Chinese‑speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese English & other native speaking clients (using Google Translate) resolving inquiries efficiently employing a value‑based relationship approach such as upselling & cross‑selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities

• Respond to customer inquiries via phone, email and chat in Chinese English & other native speaking clients (using Google Translate).
• Provide accurate information regarding products, services and policies.
• Resolve customer issues promptly and professional...