Job Description

Make construction better

As part of the customer service team for Hilti Emirates, the Customer Service Representative is responsible for delivering exceptional customer service through efficient communication, proactive problem-solving, and accurate data management. The role contributes to Hilti's commitment to providing seamless and high-quality support to its customers.

What You'll do

'- Customer Interaction: Manage all customer contacts (inbound and outbound via email, chat, and voice) with professionalism to address inquiries about products, applications, pricing, stock availability, and delivery status.

  • Serve as the primary liaison between customers and field personnel, ensuring effective communication.
  • Complaint Resolution: Actively handle customer complaints and strive for First Contact Resolution.
  • Data Management: Ensure 100% accuracy and completeness when entering and maintaining customer mast...

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