Customer Service Representative

We are seeking a polite, friendly, and professional Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide information about products/services, resolve complaints, and ensure a high level of customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, policies, and procedures.
• Handle complaints professionally and follow up until resolution.
• Record and maintain customer interactions in the company database.
• Coordinate with other departments to resolve customer issues.
• Upsell or suggest additional products/services when appropriate.
• Maintain a positive and helpful attitude at all times.
• Follow company policies and procedures for quality service.

Qualifications

• Excellent communication and interpersonal skills.