Customer Service Representative

We are seeking a dedicated and compassionate Client Service Representative to join our growing veterinary team. This role is ideal for someone who thrives in a client‑facing environment, communicates with warmth, and remains composed during emotionally sensitive situations.

Key Responsibilities

• Welcoming clients and patients warmly in person and over the phone
• Scheduling, confirming, and managing appointments efficiently
• Responding to client inquiries, concerns, and complaints with professionalism and empathy
• Educating clients about clinic services, policies, and basic pet care
• Maintaining a calm and compassionate demeanor during stressful or emotional moments

Requirements

• 1–2 years of customer service experience
• Excellent English communication skills ; additional languages are an advantage
• Strong int...