Customer Service Representative

Promote and sell Etisalat plans tailored to businesses, institutions, government entities and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.

Identify opportunities to enhance revenue through upselling and cross‑selling of products or services.

Ensure exceptional customer service by handling and resolving customer concerns promptly and professionally.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints and provide appropriate solutions and alternatives within the time limits.

Identify and assess customer needs to achieve satisfaction.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers and respond promptly to customer inquiries.

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