Customer Service Representative

We are looking for a professional and customer-focused Customer Service Representative to handle inquiries, assist clients, and ensure a smooth customer experience. The ideal candidate should have strong communication skills and a positive attitude.

Job Responsibilities:

• Handle customer inquiries through phone, email, or in person
• Provide accurate information regarding products, services, and policies
• Resolve customer complaints professionally and efficiently
• Maintain customer records and update databases as required
• Process orders, returns, and service requests
• Coordinate with internal departments to solve customer issues
• Follow up on customer concerns to ensure satisfaction
• Ensure high levels of customer satisfaction through friendly service
• Prepare daily reports and documentation related to customer interactions
• Perform additional administrative tasks assigned by management