Job Description
Job Description:
Pay Range: $13hr - $18hr
Responsibilities:
Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and client Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. Inbound call representative taking calls from ECPs regarding lens orders, order status, order tracking, remakes, gene...
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