Job Description
Job Title : Customer Service Representative (Optical)
Location : 6848 Ellicott Drive, East Syracuse, NY 13057 100% onsite
Duration : 5 Months contract only (extensions expected; approvals requested quarterly)
Payrate : $18/hr on W2.
Job Summary:
The Customer Service Representative provides high-quality, multi-channel customer support (primarily phone; may include email/chat) and problem resolution. This role supports Eye Care Professionals (ECPs) by handling inquiries related to lens orders, order status, tracking, remakes, and general service questions. The repre...
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