Customer Service Representative - Email Support (Mandarin Speaker)

The Client Service Associate is to help support client’s advertisers worldwide through chat and email.

Responsibilities

• Understand customer enquiries and respond via applicable channels: email and chats.
• Ensure customer enquiries are answered or routed through the appropriate support channel.
• Manage customer escalations, track them, and escalate as required.
• Perform all procedures accurately, following client’s documented call flows, work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met.
• Demonstrate a strong customer service orientation and take responsibility to ensure customer satisfaction.
• Provide a high level of professionalism and competent customer service.
• Communicate effectively with customers in a friendly and polite manner following the client’s processes.
• Read, write, and speak fluently and spontaneously in both English ...