Customer Service Representative – Farsi Speaking

Overview

We are seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join our team, reporting to the Team Lead Customer Service. The ideal candidate will deliver exceptional support to our Farsi and English-speaking clients, resolving inquiries efficiently with a value-based relationship approach such as upselling and cross-selling, and ensuring a positive customer experience. You will work in a team of culturally diverse professionals who support each other in delivering impactful results.

Key Responsibilities

• Respond to customer inquiries via phone, email and chat in Farsi and English
• Provide accurate information regarding products, services and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Identify and escalate priority iss...