Customer Service Representative

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources, specifically to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

In this role, you will:

• Make outbound calls, as well as taking some inbound calls as needed.
• Perform assessments with members to ascertain needs and potential ca...