Customer Service Representative - First Fit Post Order Management

**Company Description**
To provide post order technical sales support to designated OEM Customers (and the external Key Account Manager who support them) from receipt of Customer Purchase Order through to delivery, and any post-delivery related issues. The workload is primarily wet seals, wet seal systems and couplings
**_ Specific Functions, Activities and Responsibilities (Not limited to the following_**
- Management of the Customer Purchase Order from receipt into John Crane, through to delivery of product, for all product range. Delivery includes both physical product and all requested documentation and certification dossiers.
- Completion of contract review and processing of the order into the ERP system
- To manage Customer expectations on the life cycle of their Purchase order, providing changes in scope and delivery schedules in a timely manner.
- To deal professionally with the total needs of the Customer, taking the full responsibility and accountability to ...