Customer Service Representative (Fixed Term)

Primary Function of the Position

Efficiently handle customer inquiries such as purchase orders, quotations, part requests, and complaints about lost or damaged goods, product returns, or exchanges.

Professionally answer incoming calls and emails, understand the customer’s needs and their environment to improve satisfaction at sales and service support levels. 

Accurately and timely process orders and requests in SAP ERP, CRM, and Salesforce databases.

Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives.

Understand processes and make recommendations to improve overall team efficiency.

Essential Job Duties

• Serve as the first point for customer escalations. Practicing sound judgment and discret...