Job Description
About the role
Our colleagues in the General Insurance team support Tesco customers with their home and motor insurance needs. We're recruiting for Customer Service Representatives on Monday 2nd February 2026. You'll handle a diverse range of inbound calls, helping customers manage and service their policies.
Your role will include:
* Making policy changes.
* Managing renewals and retention conversations.
* Supporting vulnerable customers.
* Promoting our digital self-service channels.
* Handling and resolving customer complaints where needed.
We're looking for people who thrive in a busy, collaborative environment and take pride in providing exceptional service with empathy and professionalism.
We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the orga...
Our colleagues in the General Insurance team support Tesco customers with their home and motor insurance needs. We're recruiting for Customer Service Representatives on Monday 2nd February 2026. You'll handle a diverse range of inbound calls, helping customers manage and service their policies.
Your role will include:
* Making policy changes.
* Managing renewals and retention conversations.
* Supporting vulnerable customers.
* Promoting our digital self-service channels.
* Handling and resolving customer complaints where needed.
We're looking for people who thrive in a busy, collaborative environment and take pride in providing exceptional service with empathy and professionalism.
We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the orga...
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