Job Description

Job Summary


  • This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.


    • Job Responsibilities

  • Assist customer with product questions, ordering, order tracking, complaints and problems

  • Enter orders into system for billing and delivery

  • Prepare quotes and coordinates mailings of literature and samples

  • Coordinate delivery schedules with dispatch

  • Keep merchandise and sales brochures stocked on shelves

  • Retrieve needed information for credit department

  • Issue credits or debits accurately when applicable

  • Answering incoming calls and managing voice mails

  • Taking sales orders from sales representatives and customers by phone, radio, email and text message

  • Assisting walk-in counter customers

  • Receiving ...

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