Customer Service Representative

Company Description LGC Proficiency Testing, North America is based in Traverse City, Michigan. Adding this dedicated PT site to the LGC portfolio makes us a global leader in proficiency testing, providing a strong North American counterpart to our existing PT hub locations in Bury, UK, and Johannesburg, SA. LGC's operations at this site support American Proficiency Institute, the second largest clinical PT provider in the United States. LGC provides services such as IT, dispatch, commercial and customer services to API and its 20,000 customers. Job Description Key Responsibilities: Learn the ins-and-outs of clinical proficiency testing, including API's vast selection of program offerings, and assist customers in selecting the right programs for their sites. Answer incoming customer inquiries by phone, email, and live chat. Process account and order changes using our website and in-house software program. Review, revise, and process yearly renewal orders, beginning in early August. Ass...