Customer Service Representative

Job Title: Customer Service Representative (9 month FTC)

Location: Greenford (Hybrid – 3 days in the office)
Reports to: Customer Service Team Lead

The role

Provide a high level of Customer Service to all Brompton customers by using a wide variety of channels to resolve their enquiries as well as increasing the customer base by driving sales conversions. This is a full-time position based in Greenford, London with occasional working on weekends and evenings. Our aim is nothing less than to deliver first class customer service, to match the world class products that we manufacture and sell around the globe.

Main duties

• Provide global support through a wide variety of channels such as live chat, email, video chat and phone.

• Resolve customer enquiries within Brompton's brand values and within the expected KPIs.

• Drive conversions through engagement of customers, sugg...