Job Description

Job#: 3010546

Job Description:

Apex Systems is looking to hire an ONSITE Customer Service Representative for our client based out of Greensboro, NC.

This assignment is anticipated to be a 12 month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment.

This will also have a first shift Monday–Friday schedule. Weekend rotations are expected. Multiple shifts are available to support 24/7, 365 operations.

Responsibilities:

  • Promptly answer and document incoming calls regarding roadside assistance and other inquiries with professional phone etiquette.
  • Deliver exceptional customer service and manage customer expectations during breakdown events.
  • Dispatch service and coordinate with dealers and tow vendors to ensure timely resolution.
  • Maintain accurate case documentation and keep all stakeholders informed throughout the service even...

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