Job Description
In the role of a Customer Service Representative, you will address a variety of customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience.
**Primary Responsibilities**:
- Become an expert on the product, knowing all the specifics of its functioning.
- Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work on creating, updating, or adjusting customer accounts by documenting personal information.
- Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
- Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
- Process and prepare information for auditing and reporting purposes.
- Update internal and customer-facing knowledge bases
- Co...
**Primary Responsibilities**:
- Become an expert on the product, knowing all the specifics of its functioning.
- Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work on creating, updating, or adjusting customer accounts by documenting personal information.
- Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
- Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
- Process and prepare information for auditing and reporting purposes.
- Update internal and customer-facing knowledge bases
- Co...
Apply for this Position
Ready to join Helpware? Click the button below to submit your application.
Submit Application