Customer Service Representative

Role: Customer Service Representative

Role Type: Full time, On-site

Location: Guadalajara, Mexico

• Advanced proficiency in English

Key Skills: • Advanced English communication skills

• Proven Customer Support experience or experience as Client Service Representative

• Ability to appreciate the customers’ perspective showing empathy.

• Active listening to fully engage the customer with their concerns.

• Ability to multi-task

• Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources

• Understand policies and procedures and communicate them professionally to the customer.

• Acknowledging and resolving customer complaints/concerns

• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions • Resolve customers’ concerns and answer customers’ questions to y...