Job Description

Work 100% remote on PST hours supporting a busy U.S. plumbing business.

Role Snapshot

  • Role: Customer Service Representative
  • Location/Type: Latin America (Mexico, Colombia, Peru, El Salvador)
    • Remote
  • Pay: $1,500–$1,800 USD/month
  • Schedule: Full-time, aligned to Pacific Standard Time
  • Impact: You are the first voice customers hear. You keep jobs booked and days running smoothly.

What You'll Do

  • Answer inbound customer calls and messages

  • Schedule plumbing jobs accurately and fast

  • Collect customer details and service needs

  • Update tickets in CRM and internal tools

  • Communicate clearly with U.S.-based teams

  • Resolve issues calmly and professionally

Must-Haves

  • 5+ years customer service experience

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