Customer Service Representative

Overview:
- Handle member telephone inquiries regarding their Healthcare Policy.
- Research, resolve and respond in real time to member inquiries to provide first contact resolution.
- Must be flexible, open to feedback and ongoing training.
- Follow through to ensure all questions and issues are resolved to the customers satisfaction.
- Achieves all quality and productivity goals.
- Excellent written and verbal communication skills.
- Detail-Oriented, Strong Work Ethic and Organized.
- Must be a Team Player with a positive attitude.
- Develop and Demonstrate SME (Subject Matter Expert) behavior and maintain a high level of accountability.
- Regular attendance in order to meet business objectives.
Roles & Responsibilities:
- Atender las consultas telefónicas de los afiliados sobre su Política de Atención Médica.
- Investiga, resuelve y responde en tiempo real a las consultas de los miembros para brindar una resolución de primer contacto.
- Debe...