Job Description

  • Account: Healthcare / Financial
  • With or without experience
  • Voice account
  • Inbound calls
  • Pure Work Onsite
  • Nightshift
  • HMO since day 1
  • Possible inclusion of relocation allowance

Responsibilities

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
  • Provide accurate information about products, services, pricing, and company policies.
  • Resolve customer issues and complaints , escalating complex cases to the appropriate departments when necessary.
  • Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
  • Process orders, returns, refunds, and account updates as needed.
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved

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