Customer Service Representative - Healthcare

Job Overview

Fe'onks Learning Pvt Ltd is seeking a dedicated Customer Service Representative in the Healthcare sector, positioned at the junior level. This full-time role is based in Bengaluru and requires 1 to 3 years of work experience. The ideal candidate will facilitate seamless interactions and support between the company and its clients, utilizing advanced customer service skills in a dynamic environment.

Qualifications and Skills

• Proven experience with CRM software (Mandatory skill), necessary for effectively tracking and managing customer interactions.
• Exceptional problem-solving abilities (Mandatory skill) to address client concerns with efficiency and resourcefulness.
• Ability to multitask (Mandatory skill) and handle various client queries simultaneously without compromising service quality.
• Proficiency in using live chat support tools to engage with customers and resolve issues pro...