Customer Service Representative (Healthcare Industry)

Customer Service Representative (Healthcare Industry)

Wing Assistant is looking for a Customer Service Representative to work remotely on an employment-type status. We are working with a client in the Specific industry.

And we’re looking for a Customer Service Representative to start immediately!

Primary Tasks

• Respond to inbound calls and inquiries from patients, clients, and caregivers, providing accurate information, resolving basic concerns, and ensuring a positive customer experience while adhering to company service standards.
• Handle administrative scheduling by coordinating and booking appointments or care services through the organization’s internal scheduling platform, ensuring accuracy, timeliness, and proper documentation.
• Match and assign caregivers to clients based on availability, qualifications, and client needs, following a straightforward matching process to ensure continuity and quality of care.
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