Customer Service Representative (Healthcare)

The ideal candidate will have a basic understanding of healthcare claims and reimbursement processes, strong communication skills, and the ability to remain composed during challenging interactions. If you’re passionate about helping others and thrive in a fast-paced call center environment, we’d love to hear from you.

Duties and Responsibilities

• Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing accurate information.
• Process patient credit card payments over the phone to resolve outstanding self-pay balances.
• Demonstrate basic working knowledge of healthcare claims processing
• Understand fundamental concepts in healthcare reimbursement methodologies and the revenue cycle.
• Utilize GE and Epic workflow systems, along with other available tools, to manage tasks efficiently.
• Analyze, identify, and resolve issues on patient accounts with accura...