Customer Service Representative

Hebron, KY

1st Shift

$18 hourly although wage may vary depending on experience

Duties and Responsibilities: Essential Functions:
• Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner. • Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs. • Verify and ensure accurate invoicing for all customers.
• Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
• Maintain an up-to-date procedures manual detailing account-specific processing requirements.
• Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
• Answer incoming calls and operate office equipment and computer systems necess...