Customer Service Representative

Description
Customer Service Specialist
This role provides customer service support related to sales, promotions, installations, and communications. The primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.
Key Responsibilities:
-Deliver customer service across sales, promotions, and installation processes.
-Resolve customer claims and complaints fairly and effectively.
-Maintain positive customer relations and satisfaction.
-Develop and implement organization-wide initiatives to inform and educate customers.
-Create improvement plans based on customer survey feedback.
-Supporting outside sales reps requests
-Answering inbound calls from phone que - not heavy volume
-Order entry
Skills
Order Entry, microsoft excel, sales support, Customer support, data entry, Call center support, account management, servicemax, oracle, sap, medical device, micro...