Job Description
Job Description
In this role, you will be trained to handle incoming customer calls and provide quick and real-time information to ensure our customers’ inquiry is resolved on the first call.
+ Research and problem solve to determine suitable actions to deliver our customers with solution driven results.
+ Be proactive, follow up as needed to ensure one contact resolution.
+ Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.
+ Embrace challenges and demonstrate capacity for growth.
+ Handles situations, which may require adaptation of response
+ Assist customers with billing inquiries and educating on energy consumption.
+ Records and processes commitments on customer’s accounts as appropriate.
+ Assist customers with online account and mobile app request.
+ Meet performance metrics and schedule adherence requirements daily.
+ As...
In this role, you will be trained to handle incoming customer calls and provide quick and real-time information to ensure our customers’ inquiry is resolved on the first call.
+ Research and problem solve to determine suitable actions to deliver our customers with solution driven results.
+ Be proactive, follow up as needed to ensure one contact resolution.
+ Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.
+ Embrace challenges and demonstrate capacity for growth.
+ Handles situations, which may require adaptation of response
+ Assist customers with billing inquiries and educating on energy consumption.
+ Records and processes commitments on customer’s accounts as appropriate.
+ Assist customers with online account and mobile app request.
+ Meet performance metrics and schedule adherence requirements daily.
+ As...
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