Customer Service Representative

Job Title: Customer Support Representative (International Voice - ISP)

Role Overview

We are looking for a dynamic and solution-oriented professional to join our International Voice Support team. In this role, you will be the primary point of contact for our global customers, handling inquiries related to high-speed internet services, troubleshooting connectivity issues, and ensuring a world-class service experience.

Key Responsibilities

• Voice Support: Handle inbound/outbound calls from international customers regarding ISP services, billing, and technical troubleshooting.
• Problem Solving: Diagnose and resolve internet connectivity issues, router configurations, and service outages.
• Quality Excellence: Maintain high standards of customer satisfaction (CSAT) and adhere to quality parameters (AHT, FCR).
• Documentation: Accurately log all customer interactions and technical details in the CRM system.

Candidate Profile

• Education: Minimum Undergraduate (any stream).
• Experience: At least 1 year of experience in a Customer Service role (International Voice experience is preferred).
• Skills:
• Excellent verbal communication skills with a neutral accent.
• Basic understanding of networking concepts (IP addresses, routers, modems).
• Ability to handle high-pressure situations with empathy and patience.
• Salary: Up to ₹4.8 LPA (depending on experience and interview performance).
• Transport: Free 2-way cab facility provided (within hiring boundaries).
• Schedule: 24x7 Rotational Shifts (Must be comfortable working night shifts).
• Work Week: 5-day working week with Rotational Offs .