Job Description
Job Title: Customer Support Representative (International Voice - ISP)
Role Overview
We are looking for a dynamic and solution-oriented professional to join our International Voice Support team. In this role, you will be the primary point of contact for our global customers, handling inquiries related to high-speed internet services, troubleshooting connectivity issues, and ensuring a world-class service experience.
Key Responsibilities
- Voice Support: Handle inbound/outbound calls from international customers regarding ISP services, billing, and technical troubleshooting.
- Problem Solving: Diagnose and resolve internet connectivity issues, router configurations, and service outages.
- Quality Excellence: Maintain high standards of customer satisfaction (CSAT) and adhere to quality parameters (AHT, FCR).
Apply for this Position
Ready to join TP? Click the button below to submit your application.
Submit Application