Customer Service Representative

Job Title: Customer Support Representative (International Voice - ISP)

Role Overview

We are looking for a dynamic and solution-oriented professional to join our International Voice Support team. In this role, you will be the primary point of contact for our global customers, handling inquiries related to high-speed internet services, troubleshooting connectivity issues, and ensuring a world-class service experience.

Key Responsibilities

• Voice Support: Handle inbound/outbound calls from international customers regarding ISP services, billing, and technical troubleshooting.
• Problem Solving: Diagnose and resolve internet connectivity issues, router configurations, and service outages.
• Quality Excellence: Maintain high standards of customer satisfaction (CSAT) and adhere to quality parameters (AHT, FCR).
• Documentation: Accurately log all customer int...