Customer Service Representative I

Description:

MF 8 pm to 5 pm (onsite role)

We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an employee going on maternity leave later this year.

While prior knowledge of part and pump terminology is helpful, training will be provided.

Key Responsibilities:

1. Serve as the first point of contact for customers via phone and email
2. Route inquiries appropriately and ensure prompt responses
3. Follow ISO9001 Customer Service Procedures and Work Instructions
4. Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
5. Assist with warranty claim processing
6. Perform other duties as assigned by the Customer Service Man...