Job Description
Description We are looking for skilled Customer Service Representatives to join our team in Baltimore, Maryland. This long-term contract position offers an excellent opportunity to provide exceptional support in a fast-paced call center environment. Successful candidates will play a key role in ensuring customer satisfaction through effective communication and problem resolution.
Responsibilities:
• Respond to inbound customer inquiries with professionalism and efficiency.
• Provide accurate information regarding services and policies to callers.
• Document interactions and maintain detailed records in the system.
• Collaborate with team members to address complex customer concerns.
• Ensure timely resolution of issues while adhering to company protocols.
• Perform data entry tasks to update customer information as required.
• Monitor call queues and prioritize tasks to meet performance targets.
• Follow established guidelines to handle sensitive or con...
Responsibilities:
• Respond to inbound customer inquiries with professionalism and efficiency.
• Provide accurate information regarding services and policies to callers.
• Document interactions and maintain detailed records in the system.
• Collaborate with team members to address complex customer concerns.
• Ensure timely resolution of issues while adhering to company protocols.
• Perform data entry tasks to update customer information as required.
• Monitor call queues and prioritize tasks to meet performance targets.
• Follow established guidelines to handle sensitive or con...
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