Job Description
Description We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.
Responsibilities:
• Handle a high volume of inbound customer calls efficiently and with attention to detail.
• Respond to customer inquiries with accurate information and solutions.
• Maintain detailed and organized records of customer interactions and transactions.
• Perform data entry tasks to update systems and ensure information accuracy.
• Collaborate with team members to improve processes and resolve complex issues.
• Monitor and adhere to call center performance metrics and service standards.
• Provide empathetic and effect...
Responsibilities:
• Handle a high volume of inbound customer calls efficiently and with attention to detail.
• Respond to customer inquiries with accurate information and solutions.
• Maintain detailed and organized records of customer interactions and transactions.
• Perform data entry tasks to update systems and ensure information accuracy.
• Collaborate with team members to improve processes and resolve complex issues.
• Monitor and adhere to call center performance metrics and service standards.
• Provide empathetic and effect...
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