Job Description
Salary: 3,300,000 COP + 150,000 COP monthly
Work Set Up: Hybrid (1 day Onsite and Remote the rest of the time)
Type of Contract: Full Time
Equipment Provision: Company Provided
The Customer Service Representative II is responsible for handling incoming customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative II look like?
Respond promptly and professionally to customer inquiries via phone, email, and/or chat
Provide accurate information about products and services to customers
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization's CRM
Adhere to company policies and procedures
Meet or exceed performance targets for...
Work Set Up: Hybrid (1 day Onsite and Remote the rest of the time)
Type of Contract: Full Time
Equipment Provision: Company Provided
The Customer Service Representative II is responsible for handling incoming customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative II look like?
Respond promptly and professionally to customer inquiries via phone, email, and/or chat
Provide accurate information about products and services to customers
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization's CRM
Adhere to company policies and procedures
Meet or exceed performance targets for...
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