Customer Service Representative

Pries Enterprises is looking for a customer service representative to join our team in Independence.

This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Organize orders and prioritize requests Quote new orders or production runs and facilitate price communication.


• Coordinate product returns and customer complaints with quality department Follow order status from PO through delivery Set up ship dates; use order volume to help minimize shipping expenses by coordinating loads, and multiple customers per load.
• Navigate Epics, Quote module, order entry, status, customer data and parts Basic understanding of drawings and Pries die prints.

Professional communication via phone and email Re...