Customer Service Representative

Skills & Qualifications

• A bachelor's degree in any discipline (preferred).
• Exceptional communication and interpersonal skills, with the ability to build trust and rapport quickly.
• Proven track record of meeting or exceeding sales targets in a fast-paced environment.
• Proficiency in CRM tools and MS Office applications.
• A proactive attitude with the ability to thrive under pressure and adapt to changing priorities.

Responsibilities

• Manage inbound and outbound sales calls while consistently following up with leads across multiple communication channels to maintain a strong sales pipeline.
• Use a consultative sales approach to understand prospective students’ educational and career goals and recommend suitable courses or programs, while clearly addressing queries related to curriculum, fees, and enrollment processes.
• Drive sales conversions by achieving or exceeding ...