Customer Service Representative

The Customer Service & Order Management Specialist plays a key role in supporting customers, clinicians, and internal teams by ensuring accurate order processing and exceptional service delivery. This position is responsible for managing inquiries, coordinating product orders, and maintaining clear documentation within internal systems while upholding a high standard of professionalism and attention to detail.

Primary Responsibilities

• Respond to customer questions and concerns via phone and email, providing clear, timely, and accurate information.
• Process customer orders with precision, following internal workflows and product specifications.
• Collaborate with internal staff, contracted physicians, and nursing professionals to verify product requirements and ensure correct items are ordered.
• Monitor inventory levels and proactively communica...