Job Description
Description We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this long-term contract role, you will play a vital part in ensuring smooth scheduling processes and delivering exceptional support to our participants and their families. This position involves managing scheduling operations, maintaining accurate records, and providing prompt responses to inquiries while upholding the highest standards of attention to detail.
Responsibilities:
• Assign Behavior Interventionists (BI) to participants based on location, skills, and other match criteria, ensuring compliance with program and policy requirements.
• Collaborate with participants, families, and the clinical team to develop schedules that meet individual needs.
• Utilize a computer-based system to maintain precise scheduling records, update schedules daily, and confirm changes with assigned staff.
• Address high volumes of scheduling requests and changes, m...
Responsibilities:
• Assign Behavior Interventionists (BI) to participants based on location, skills, and other match criteria, ensuring compliance with program and policy requirements.
• Collaborate with participants, families, and the clinical team to develop schedules that meet individual needs.
• Utilize a computer-based system to maintain precise scheduling records, update schedules daily, and confirm changes with assigned staff.
• Address high volumes of scheduling requests and changes, m...
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