Job Description
Description We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this long-term contract position, you will play a key role in ensuring smooth operations by coordinating schedules, handling complex inquiries, and maintaining detailed records. This role requires excellent communication skills and a proactive approach to problem-solving.
Responsibilities:
• Assign Behavior Interventionists (BIs) to participants based on location, skills, and compliance requirements.
• Collaborate with families and clinical teams to develop and maintain schedules.
• Update and confirm schedules daily using a computer-based system.
• Address complex scheduling requests and changes with professionalism and timeliness.
• Notify relevant parties of scheduling adjustments and monitor attendance and coverage needs.
• Create and submit accurate service reports for billing and payroll purposes.
• Analyze contract compliance and add...
Responsibilities:
• Assign Behavior Interventionists (BIs) to participants based on location, skills, and compliance requirements.
• Collaborate with families and clinical teams to develop and maintain schedules.
• Update and confirm schedules daily using a computer-based system.
• Address complex scheduling requests and changes with professionalism and timeliness.
• Notify relevant parties of scheduling adjustments and monitor attendance and coverage needs.
• Create and submit accurate service reports for billing and payroll purposes.
• Analyze contract compliance and add...
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