Job Description
Description
Customer Service Representative (Full-Time contract to hire)
We are seeking an experienced Customer Service Representative responsible for providing professional, timely, consistent, and efficient support to clients, customers, and internal stakeholders. This role supports mission‑driven work that helps create safer environments for individuals who work around specialized equipment and technology.
Job Responsibilities & Core Functions
+ Manage customer issues from start to finish by coordinating with internal departments and ensuring complete resolution.
+ Respond promptly and accurately to all incoming phone and email inquiries, including questions related to billing, credits, and account changes.
+ Enter and update customer information, orders, adjustments, and cancellations in internal databases.
+ Navigate multiple internal systems throughout the day to deliver high‑quality customer service.
+ Provide ti...
Customer Service Representative (Full-Time contract to hire)
We are seeking an experienced Customer Service Representative responsible for providing professional, timely, consistent, and efficient support to clients, customers, and internal stakeholders. This role supports mission‑driven work that helps create safer environments for individuals who work around specialized equipment and technology.
Job Responsibilities & Core Functions
+ Manage customer issues from start to finish by coordinating with internal departments and ensuring complete resolution.
+ Respond promptly and accurately to all incoming phone and email inquiries, including questions related to billing, credits, and account changes.
+ Enter and update customer information, orders, adjustments, and cancellations in internal databases.
+ Navigate multiple internal systems throughout the day to deliver high‑quality customer service.
+ Provide ti...
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