Customer Service Representative

This is a remote position. Summary: As a Customer Service Representative in the cosmetics industry, you will serve as the primary point of contact for customers, delivering exceptional service that reflects the brands commitment to beauty, inclusivity, and excellence. This role is critical in shaping customer perceptions, fostering loyalty, and driving satisfaction across all touchpointswhether through phone, email, live chat, or social media. You will manage inquiries related to product usage, order status, returns, and complaints, while providing personalized recommendations that align with individual skincare and beauty needs. Your ability to empathize, communicate clearly, and act decisively ensures a seamless customer experience, directly contributing to brand reputation and long-term growth. This position thrives on attention to detail, product knowledge, and a passion for cosmetics and customer satisfaction. Responsibilities: Respond promptly and professionally to customer inqui...