Customer Service Representative

Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to: Office Manager

Job Objective:

The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas. Accuracy and an eye for detail are key!

Responsibilities:

· Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.

· Answers phones and returns all phone calls

· Schedules estimates in a timely and accurate manner

· Ordering of materials for jobs

· Keeps all database and tracking systems for leads up to date and accurate

· Assist sales team with follow up on se...