Job Description

Location: Jaipur

Process: Chat, Email & Voice Support

Salary: ₹3.5 LPA (CTC)

Mode: Work From Office (WFO)

Shifts: Rotational

Work Schedule: 5 days working, 2 days rotational weekly off

🔹 Role Overview

We are hiring Customer Care / Technical Support Associates to assist customers across domains, hosting, email, and telecom services . The role involves handling queries via chat, email, and calls , ensuring timely resolution and customer satisfaction.

🔹 Responsibilities

  • Assist customers with domain, hosting, DNS, name servers, SSL, cPanel/Plesk .
  • Troubleshoot issues like DNS delays, website downtime, WordPress setup, email failures .
  • Handle device setup, activation, billing, and account concerns .
  • Escalate complex problems while maintaining SLA, compliance, and docume...

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