Customer Service Representative - Korean Speaking (Based in Malaysia)

Job Responsibilities

• Handle customer inquiries related to hotel reservations, changes, cancellations, and payments
• Communicate with hotels and accommodation partners via phone and email
• Manage various customer cases including booking confirmation, payment issues, and cancellations
• Provide multi-channel customer support through phone, chat, and email

Job Requirements

• No specific education or experience required (fresh graduates are welcome)
• Strong customer service mindset
• English communication skills required
• (Business-level English preferred / OPIC IH or above is a plus)
• Experience in handling overseas customers is a plus
• Basic IT skills (PC usage, information search, work tools)
• Ability to multitask and adapt quickly in a fast-changing environment

※ No prior CS experience required

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