Customer Service Representative

Responsibilities

• Respond to member inquiries via phone promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams when necessary.
• Maintain accurate records of all interactions in the company’s system.
• Identify and escape complex issues to the appropriate department for resolution.
• Support members in navigating the company’s services and resources.
• Ensure compliance with company policies and industry regulations during all interactions.
• Contribute to improving service processes by providing feedback and suggestions.

The Successful Applicant

• Candidates with 1-2 years of experience in customer service are preferred. Candidates without prior experience are also encouraged to apply.
• Excellent verbal and written communication skills in English, with proficiency ...